Häufig gestellte Fragen

1, You place your order by clicking Add to cart. To go to your shopping cart, click on Go to shopping cart. Here, you will see an overview of your placed items and see picture, sizes, colours, and prices of the selected items in your shopping cart.

2, To finalise your order, click PROCEED TO CHECKOUT. This will take you to a site, where you will fill out all relevant informations to complete your order. These informations implies personal information, method of payment, delivery option, and creditcard information.

All of our products are in stock, some may require assembly.
When you place an order, we usually ship it within 1 week.

Your payment does not include any import duties, duties, or value added taxes.
Our partial delivery method can help you avoid import tax.
For example, we can exempt you from import tax for orders delivered by sea. (Because the third-party logistics provider is responsible for customs clearance and import tax payment)

Cancellations for all our items must be made within 3 days of confirmation of order. Cancellations of a custom order must be made within 2 days of confirmation of order. Cancelled orders may be subject to a restocking charge.

No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.

Our lighting collections are produced by specialty manufacturers across China.

When you shop at LEEYHOME, you of course have a 12month right to make a complaint. This means that you can either have the item repaired, exchanged, the money back, or a reduction in the price, depending on the specific situation. This, of course, requires that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.

If you want to make a complaint about your lamp, do the following:
1, Contact hello@leeyhome.com and provide pictures or videos of the defective product.
2, Await assessment from our customer service who will inform you of the further process.
3, If the claim is approved, you will receive a replacement product, a repair, or a reduction in the price.

Yes, we can ship to many countries and regions for free.USA, Canada, Mexico, most countries in Europe (Iceland and some islands cannot be delivered), Australia, New Zealand, Philippines, Malaysia, Singapore, South Korea, Japan, Indonesia, etc.

Our standard shipping is free and delivery time is 3-8 weeks to most countries.
You can also pay for expedited shipping. Delivery time 6-12 days.

Please share your lead-time with us and we will work with you to accommodate it. If needed, you can pay an expedited fee to speed up the delivery of your order. Stock products are delivered within 2 weeks, custom products take 6 weeks.

On the rare occasion you receive an item that was damaged in transit or has a manufacturer’s defect, please report imperfections to hello@leeyhome.com within 24 hours of delivery. Pictures of the damage and a detailed description will be required to initiate a claim with our vendors. We will work diligently to resolve your issue as quickly as possible.

You can pay with following methods:

Visa, Mastercard, American Express, Discover, Diners Club
Apple Pay
Google Pay
Meta Pay